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FAQs
### **ORDER PROCESS**
✅ **STEP 1:** All orders must be placed via our website: [www.heartfeltdesignstt.com](www.heartfeltdesignstt.com).
✅ **STEP 2:** An artwork sample will be sent via WhatsApp for approval before printing. Expect to receive your sample **4-24 hours** before your requested pickup or delivery date.
📌 **Please Note:** We are an online store and do not have a physical showcase. All products can be viewed on our website or shared via WhatsApp upon request.
📍 **PICKUP & DELIVERY**
- **Pickup** is **by appointment only**. Details will be provided after order confirmation.
- **Delivery options** may be available—please inquire for details.
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### **PAYMENT OPTIONS**
💰 You do **not** need a credit card to place an order! We offer multiple payment options:
- **Cash at Pickup**
- **Cash on Delivery** (where applicable)
- **Bank Transfer**
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### **ORDER PROCESSING TIME**
⏳ **Standard Processing:** Most items take **2-3 days** to process.
⚡ **Rush Orders:** If you need an item sooner, please contact us to check availability.
Our small business specializes in providing high-quality graphic design services, wedding stationery print and designs, personalised gifts, and digital planners. Our aim is to create visually appealing and creative designs that meet the needs and preferences of our clients. We strive to provide excellent customer service and build long-lasting relationships with our clients.
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